To Whom It May Concern:
Occasionally you are lucky to meet someone who changes your life for the better. Your associate Carol Katz returned a phone call when I made an initial inquiry about possible Assisted Living facilities for my 94-year-old father.
Carol provided guidance, caring, understanding and expertise re: my difficult decision and offered choices for potential care. With zero pressure, she understood my family’s commitment to first try bringing my father home after he had a life-changing, debilitating fall in September 2020.
After 8 weeks of therapy, I brought him home and his health care workers could not work together resulting in his receiving inadequate care. While I was pleading on the phone for one caregiver ‘not to quit’ my phone beeped, and it was Carol Katz…. Checking in.
She and I patched in my brother to a conference call, and Carol included a representative from the assisted living. Together we discussed options. Our call was on Tuesday night,December 29, and my father moved into the community
on Tuesday afternoon, January 5! Carol followed up with us nearly every day, and assisted with our contractual agreements, providing insight and caring.
In the wake of a very difficult decision, my family and I feel tremendous gratitude for Carol Katz. She is a wonderful advocate, and our lives are all better for having made her acquaintance.
With sincerity and with gratitude, I remain